| Issue ID | 1493061 |
| Internal NHTSA # | 11122797 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2010 |
| File date | 01/05/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall -- inaction from mercedes benz we first reached out to mercedes in early may of this year. We called several local dealers to ask about when they could have their airbag replaced, but we couldn't get an answer. We then contacted mercedes corporate. We have since exchanged many emails and many phone calls, but the car remains unrepaired. At first, it seemed like we were making progress: we were told parts would be ready in june 2018. We asked that mercedes confirm this date, and they did, via email on may 18. We followed up in june to ask if the parts were still on track. We received an email on june 12 from mercedes quality assurance department saying "i have checked with our product advisor today and was advised that the june 30 date for airbag availability is realistic and they have no reason to believe they will be delayed." we inquired again as the end of the month approached and mercedes wrote: "i have confirmed that the takata replacement for your father's vehicle will be carried out as previously advised. The campaign will be launched today and customer letters will be sent out on june 29th. The dealers are being notified today." however, the scheduled delivery for the parts came and passed. We called three mercedes dealers in orange county, ca. None had the part and none knew when the part would get there. Again, we had to be the bridge between the local dealers and mercedes corporate. Once we finally reached mercedes, they changed the date of delivery of the takata airbag parts to december 2018. Schedules slip, but not to this degree and so suddenly without any insight. Lastly, when we pressed for some commitment that the december date would be met, we were told that we could be years away from addressing the danger. We are deeply concerned for ourselves and others driving these dangerous vehicles. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ORANGE, CA |
| VIN pattern | 4JGBB5GB3AAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's ZIP code |